What shapes consumer transactions and payment technologies, and where is it going?
Any conventional wisdom about payments—how they’re made, the currencies being used, the cards presently in favor—doesn’t last long before the next wave of technology, innovation, and regulation. Javelin’s analysts conduct research at the forefront of payments, identifying the emerging trends for financial services companies and payments providers and offering insight into how they can best position themselves not just for what is current but also for what is coming.
Payments Research
Reports
Optimizing Dispute Strategies
This report evaluates consumer needs for disputing transactions and the challenges faced, and offers guidance on how financial services—both issuing and merchant—can improve the dispute experience to retain customers.
FedNow Instant Payments Starts to Take Shape
Approximately one year after the Federal Reserve Board of Governors (the Fed) announced its intent to become a real time payments operator, updates have been announced that give shape to what can be expected from FedNow Instant Payments.
No Holiday for the Regulator During the Pandemic
In the midst of COVID-19, corporate banks must still deal with regulations as a fact of life.
Improve Real-Time Payment Market Positioning Through Consumer Diversity
This report helps focus on how consumer groups can be evaluated to diversify ways to pay and expand the market share of the financial institution through accessibility.
Fast Access, Fast Payments
This original report, sponsored by PSCU, provides insights and education to help Credit Unions prepare for the implementation of faster payments. A continuation of 2019's The Credit Unions' Guide to Faster Payments, this report provides guida...
The Growth of Sophisticated Digital New Account Fraud Attacks
New account fraud increased to $4 Billion in 2019, and that is only the beginning as synthetic fraud often goes undetected. The challenge for fraud and digital teams is the need to reduce losses while increasing approval rates to onboard new cus...
Debit Card Abruptly Finds Itself Top of Wallet
The Debit Card Abruptly Finds Itself at the Top of the Wallet Mercator Advisory Group’s latest report suggests strategies debit card issuers may consider to retain this preferred card status with their cardholders.
Fast Access, Fast Payments
Join PSCU and Javelin Strategy & Research for our Aligning Member Expectations with Payment Infrastructure Webinar
Credit Card Products for a New User Environment
Credit Cards Products for a New User Environment after COVID-19 Thinking beyond the current economic crisis, Mercator Advisory Group releases new research that looks at the current market and how it will change.
Asian Mobile Pays Continue High Growth, But U.S. Market Expansion Stalls
The Influence of Mobile Apps WeChat Pay and Alipay Extends Far Beyond China’s Borders Mercator Advisory Group releases new research on the expanding influence of the largest mobile payment apps in Asia and how they are setting a path for mobile...