Research

As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, ma...

U.S. small businesses are happy with the size of their business but still planning for growth. Latest report from Mercator Advisory Group’s annual U.S. Small Business PaymentsInsights survey presents findings on small business attitudes and thei...

Skirmish Between Banks and Fintechs over Financial Planning Apps.New Mercator Advisory Group research report explores consumers’ use of financial planning apps from fintech companies and its impact on financial institutions.

Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security n...

Marketplace lenders and non-bank point-of-sale finance lenders are not likely to disrupt the course of credit card lending.

Credit Card Collections: Getting a Jump on the Next Recession A new research report from Mercator Advisory Group focuses on strategies to improve credit card collection at each stage of credit card delinquency.

This report explores the boundaries being pushed across the consumer lending ecosystem to create easier, more engaging experiences than could have ever once been imagined and examines the strategies needed to make these new approaches work.

Mainstream programs add deposits and create a feeder group for general-purpose credit cards.

Better authentication controls, centralized clearance, and network moves may change this fast-growing payment acceptance technology.

Financial institutions (FIs) are driving towards a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is better defined by an omni-channel experience than just its brick-a...