Research

This report covers how the P2P payment market is evolving from one dominated by wire and money service branches to a digital one where mobile and online channels are the fastest-growing channels. It also covers how partnerships are fueling the g...

Expect more conservative credit card issuance in 2018 as the lenders face increased delinquency and rising interest ratesNew Mercator Advisory Group presents leading U.S. credit card metrics for 2018, projects growth, and assesses credit risk.

The white collar robot is around the corner. Machine learning tirelessly executes simple tasks better than humans.

This report examines the bill pay habits and attitudes of small business owners, and explores how bankers can design a bill payment offering within their online and mobile banking platform that will increase customer engagement and help banks se...

Rapidly growing population of older adults represents market opportunity for fintech innovation in financial services. Mercator Advisory Group releases new research on the market opportunity for financial technology to assist older adults with ...

At a time when interconnected devices and software are becoming ubiquitous, FIs that choose to help extend their customer’s digital identities beyond the bank could stand to become the cornerstone of their digital worlds. And, in the process, FI...

The new “normal,” or constant, in the retail point-of-sale (POS) environment is that change is now part of everyday life for the physical store retailers and the financial institutions that serve them. The blurring divide between physical and di...

Free credit scores have become a trendy digital banking bauble. But banks and credit unions can go further by augmenting and integrating digital tools that can play a daily role in coaching customers not only about how credit works in general, b...

As digital banking capabilities have expanded, consumer adoption of online and mobile channels has continued to climb. Surprisingly, consumer use of traditional banking channels — branch, ATM, call center — has dropped little. 

New Mercator Advisory Group research examines the changing demands on the ATM and its increasing importance as a channel for customer engagement.