2018 Outlook: U.S. Payments

2018 Outlook: U.S. Payments

Opportunities abound in a complex environment.
U.K. Prepaid Market Dynamics, 2017

U.K. Prepaid Market Dynamics, 2017

  • Javelin Report
  • Date: January 9, 2018
  • Author(s): C. Brown
  • Research Topic(s): Global, Prepaid
The United Kingdom open-loop market is poised for success. Mercator Advisory Group foresees similar U.S. growing pains as U.K. open-loop prepaid debit card market matures.
Authentication Market Shake-up as Visa Enters the Market

Authentication Market Shake-up as Visa Enters the Market

  • Impact Note
  • Date: January 4, 2018
  • Author(s): Tim Sloane
  • Research Topic(s): Emerging
Authentication solutions delivered as a service will speed the adoption of new technologies. Visa ID Intelligence is a service that integrates authentication solutions from several different providers under a single set of application programmi...
Gamification in Financial Institutions: Engaging and Educating Customers

Gamification in Financial Institutions: Engaging and Educating Customers

  • Impact Note
  • Date: December 29, 2017
  • Author(s): Joseph Walent
  • Research Topic(s): Merchant
Engaging customers more frequently by using techniques found in mobile and online games will help banks, credit unions, and other financial institutions strengthen their relationships and offset the decline in engagement due to declining branch ...
2017 Identity Protection Service Providers Scorecard: Securing the Identities of Digital Consumers

2017 Identity Protection Service Providers Scorecard: Securing the Identities of Digital Consumers

The digital habits of customers will continue to shift their behavior away from brick-and-mortar stores and branches. But the trend creates as much risk for customers as it does convenience. In the same way loan officers no longer have to physic...
Mobile-First Banking Has Mass-Market Appeal

Mobile-First Banking Has Mass-Market Appeal

The term mobile-first, coined to describe a responsive design philosophy, has come to embody a strategic belief that smartphones are the primary means of reaching financial customers today. As the complexity of most mobile banking apps has incre...
U.S. Commercial Prepaid Cards: 2015–2020 Forecast

U.S. Commercial Prepaid Cards: 2015–2020 Forecast

Growth forecast for U.S. commercial prepaid cards in 2018 and beyondMercator Advisory Group reports that the commercial portion of overall spend in the U.S. prepaid card market has e growth potential in private sector categories, particularly as...
Satisfaction in Small Business Banking: Bank Switching and Share of Wallet Implications

Satisfaction in Small Business Banking: Bank Switching and Share of Wallet Implications

In this report, Javelin examines business owner perceptions about various aspects of customer experience at their primary bank, attitudes about online and mobile banking features, and effects of improving satisfaction – and mitigating dissatisfa...
U.S. Consumers and Credit: Playing the Rewards Game

U.S. Consumers and Credit: Playing the Rewards Game

Credit card rewards drives card selection Mercator Advisory Group survey finds that cash back is by far the most valuable reward
Corporate Banking Now Peeking Through the Blockchain Window

Corporate Banking Now Peeking Through the Blockchain Window

The steep early learning curve is past, and use cases for real products and services are appearing on the market.