What Fintechs’ New Features Mean for the Holidays and Beyond

The holiday shopping season is more than the make-or-break time for merchants. It’s also the time when their service providers—the firms that support their operations, marketing, and payment acceptance—roll out new features to help them get through the crucial season and maintain merchants’ allegiance in the new year and beyond.

This Javelin Strategy & Research report looks at key new features being introduced by leading fintechs Stripe and Square. Among the offerings are tools for managing stock and shipping/fulfillment, whether in-store or through e-commerce channels; features powered by artificial intelligence that assist with website design, marketing, and communications; and ways of optimizing payment choices that meet consumers’ needs whether they’re checking out in a physical space or from the comfort of their browsers and mobile devices.