Overview
When card-not-present makes the customer-not-present, what is the function of a store?
Consumers armed with smartphones first disrupted brick-and-mortar retail by comparison shopping while in-store. Now nearly 1 in 3 U.S. adults who comparison shop in-store end up purchasing elsewhere. Buy-online-pickup-in-store services shorten shoppers’ store visits to fleeting appearances. From electronic price tags to “dark stores,” retailers seek the right store capabilities to retain and serve their mobilized customers.
Learn More About This Report & Javelin
Related content
Embedded Finance: What Do Merchants Want?
Software companies are fast becoming a source of financial services for small- and medium-sized businesses, and this brings up a host of questions for banks and software companies ...
How Recurring Payments Through Subscriptions Drive Business Growth
Subscriptions are flourishing, in line with rising generations of consumers who value accessibility to services over the ownership of things. With those subscriptions come recurrin...
Visa and Mastercard Settle With Merchants: What Does It Mean?
The recent settlement of a class-action lawsuit pitting merchants against card networks Mastercard and Visa is attention-getting, not least of all for the $30 billion price tag. Me...
Make informed decisions in a digital financial world