As the banking industry enters the 2020s, Javelin’s Digital Banking team has spotlighted three trends that will spark innovation, make it easier to pay bills and move money, and boost trust.
- Look for core providers to be active in acquiring fintech startups to keep pace with innovation in four specific areas: account opening, financial fitness, customer engagement, and artificial intelligence.
- Zelle will serve as a catalyst not only for banks and vendors to reinvent bill pay, but also to lay the groundwork for using it to pay small businesses.
- More banks and credit unions will take on two longstanding obstacles – bank culture and legacy core technology – to create digital interactions that are more conversational, personable, and human.
Learn More About This Report & Javelin
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