How to Deliver the 3 Cs of Digital Banking: Convenience, Control, and Confidence
- Presented by :
- Mark Schwanhausser
- Research Topic(s):
- Mobile & Online Banking
- Tech & Infrastructure
- Digital Strategy & Experience
Can bankers and consumers both have it all? Bankers crave tighter, more profitable relationships with their highest-value customers. Those consumers are increasingly demanding “view + do” digital banking capabilities -- anytime, anywhere, any channel.
The key is redefining digital financial management. It can no longer be just budgeting and investment planning -- it’s managing cash flow and debt, paying bills, making borrowing decisions, tax planning, and much more. If you don’t serve these needs, someone else will – and your most coveted customers will be at risk.
Mark Schwanhausser from Javelin Strategy & Research will map out strategies for attracting six target customer segments using digital financial management data as the foundation of your digital banking strategy. Mark will explore:
- How do you use digital banking to attract the customer segments you want most?
- How do you initiate proactive, trust-building interaction?
- What strategies and tactics will win over these targeted segments?
- What are features that will satisfy and entice customers?
- How do you build profitable relationships with these key segments?
This complimentary webinar is sponsored by D3 Banking.