Javelin’s 2021 Digital Banking Scorecards showed a surprising slowdown in bank innovation at just the time when consumers needed it the most. Millions of new digital customers arrived during the pandemic looking for personalized, real-time assistance from their bank. Yet, few top banks have responded with digital options to address this demand. Consumers, in response, have not been shy about seeking solutions from neobanks and other third-party fintech providers.
Join Javelin’s Digital Banking Director, Emmett Higdon, as he shares insights on digital banking’s critical functional gaps, and the engagement opportunities missed as a result. Nuance’s Sebastian Reeve will wade in with examples of how clients are leveraging artificial intelligence and cross-channel messaging capabilities to fill these gaps and personalize common customer interactions. Attend this timely webinar to learn:
- How seamless escalation can drive higher digital satisfaction
- Importance of maintaining context in cross-channel communications
- How banks are leveraging live chat to reduce abandonment and improve engagement
- Why video is emerging as a more effective tool than branch appointments
NOTE: Please register with your corporate domain email address for this webinar. Yahoo!, Gmail or similar free domain addresses will not be able to register.