Research

What works and what doesn’t work in merchants’ customer loyalty programs A new research report from Mercator Advisory Group identifies success factors that increase customer engagement for merchants.

This report outlines the types of cloud services FIs are adopting, as well as the perceived security threats that accompany such applications.

New business units launched by the two large networks will compete with banks, processors, and fintech suppliers.

Fintechs’ digital solutions are changing the business-to-business payments space.

Mobile banking continues to grow in importance in the U.S. New Mercator Advisory Group survey finds one-half of U.S. consumers are using their financial institution’s mobile banking app and are satisfied with it.

It’s time for banks to reassess their positions regarding cryptocurrency New research report by Mercator Advisory Group evaluates several business models for banks and credit unions to engage with cryptocurrency and suggests the safest approache...

Since 2011, Javelin has tracked consumers' perceptions of the "Gang of Five" – Apple, Google, Amazon, PayPal, and Facebook – and how these technology firms compare with banks in terms of trust, innovation, and partnership in the success of their...

The scale remains small, but blockchain technology is moving beyond pilots into the next phase.

This paper highlights why cash payments are becoming more relevant, market use cases that need to be solved in the next three years, and emerging technology capabilities that will make an impact in the United States.

This report spotlights several new and innovative vendors based on a select set of criteria. The firms had to have marketed themselves to financial services clients; be considered an early-stage company (no more than B-Series funding); offer an ...