From Hype to Impact: How AI is Transforming Credit
- Date:June 24, 2025
- Author(s):
- Ben Danner
- Report Details: 14 pages, 3 graphics
- Research Topic(s):
- Credit
- PAID CONTENT
Overview
Advances in artificial intelligence have generated a high level of excitement and marketing spending as financial organizations seek to rebrand their technologies with “AI” and develop new credit decisioning and issuance solutions that leverage this developing power. Generative AI is one of the latest developments in this technology and is changing the way financial institutions analyze data and is streamlining customer service operations through chatbots and virtual assistants. It also comes with considerable risks that must be mitigated to maintain regulatory compliance and protect FIs from reputational harm.
This Javelin Strategy & Research report looks at the state of play in banking across various forms of AI and examines the imperfections inherent in the science and what financial institutions must do to protect themselves and their customers as they harness this powerful technology.
Key questions discussed in this report:
- How is generative AI changing the game in credit decisioning and issuance?
- What are the risk factors associated with increasing the deployment of AI solutions in financial services?
- What are the regulatory hurdles associated with AI usage, particularly generative AI?
Companies Mentioned:
Affirm, Bank of America, Board of Governors of the Federal Reserve, Capital One, Chase, Citi, Consumer Financial Protection Bureau (CFPB), FICO, Fiserv, Goldman Sachs, Independent Community Bankers Association (ICBA), National Credit Union Administration (NCUA), U.S. Bank, VantageScore
Learn More About This Report & Javelin
Related content
Amex and Chase Face Off on Premium Credit Cards, but the Backstory Is More Interesting
Moves by American Express and Chase to revamp their signature card reward products will bring the issuers into greater competition for the most affluent cardholders and carry rever...
How Will Agentic Commerce Affect Consumer Credit?
Recent product announcements from leaders in the payments industry demonstrate the excitement surrounding new AI technologies. AI isn’t just a buzzword anymore, and AI-powered pers...
Capital One and Discover: A Big Deal, Not a Cakewalk
The newly approved Capital One-Discover merger, which comes with a combined $250 billion loan book, creates a behemoth in payments but will require firm and judicious leadership to...
Make informed decisions in a digital financial world