How to Hook a Moneyhawk: Digital Account Opening Is Key to an Omnichannel Strategy
- Date:March 14, 2014
- Author(s):
- Mark Schwanhausser
- Ian Benton
- Report Details: 14 pages, 5 graphics
- Research Topic(s):
- Digital Strategy & Experience
- Digital Banking
- PAID CONTENT
Overview
Establishing a digital banking strategy starts with addressing the profitable but demanding Moneyhawks™, who are shaping how Americans will bank, pay, shop, save, and invest in the future. These 37 million Americans represent the 19% of consumers who actively use three engagement?building activities that drive banking profitability: online banking, mobile banking, and bill payment through their primary bank or credit union.
Moneyhawks will not accept the choice of either/or. They want the best of every channel at their discretion — digital and physical. Banks and credit unions that develop compelling omnichannel services to satisfy Moneyhawks will be on course to achieve the ultimate goal: becoming the primary place that the most coveted banking customers turn to whenever they think about their money.
Satisfying Moneyhawks will put a bank or credit union on course to achieve the ultimate goal: becoming the primary place that the most coveted banking customers turn to whenever they think about their money.
Sponsored by:
Learn More About This Report & Javelin
Related content
Mobile Banking Innovations: UK Lessons for U.S. Banks
Javelin’s review of mobile banking apps from a major retail bank and two neobanks in the United Kingdom illustrates ways that U.S. banks and credit unions can improve digital exper...
Ongoing Onboarding: The Key to Deeper Customer Relationships
To deepen digital engagement beyond glance-and-go activities like reviewing balances, digital banking strategists must rethink how to onboard customers over the long haul. Javelin’...
2025 Digital Banking Trends
Digital banking strategists will be in the hot seat in 2025 to contribute more to profitability, turn falling interest rates into a positive story for savers and investors, and acc...
Make informed decisions in a digital financial world