Consumer Use of AI Tools at Home and in the Workplace
- Date:March 24, 2026
- Author(s):
- Christopher Miller
- Report Details: 5 pages, 0 graphics
- Research Topic(s):
- North American PaymentsInsights
- PAID CONTENT
Overview
Across generations, people are increasingly turning to Generative AI tools for both everyday tasks and work-related needs, with a few platforms emerging as clear leaders. While overall adoption is widespread, the ways individuals engage with AI vary meaningfully by generation. Younger users tend to explore a broader mix of tools and integrate AI more fully into activities like purchases, whereas older groups gravitate toward familiar options and use AI more selectively.
Companies Mentioned:
ChatGPT, Copilot, Claude, Perplexity
About this series:The Primary Data Snapshot series showcases changing financial behaviors, attitudes, and decisions that emphasize the urgent need to fundamentally rethink the entire payments experience. *Data reported in the following Snapshot was collected July 14-26, 2025. |
Book a Meeting with the Author
Related content
Cards Still Lead, but Digital Payments Are Defining the Next Wave of Consumer Choice in Canada
Consumers in Canada continue to rely on traditional cards, but younger and higher-income consumers are redefining the future of payments through digital-first experiences. Discover...
Consumers Embrace Alternative Payments While Keeping Cards Front and Center
Traditional payment cards remain the foundation of consumer spending, while digital payment solutions are reshaping how younger generations choose to pay across in-store and online...
Consumer Bill Payment Preferences Trend Toward Instant Payments
The bill-paying experience is no longer viewed as a simple utility function. Instead, it is becoming a competitive payments battleground as consumers seek immediacy, transparency, ...
Make informed decisions in a digital financial world