2023 North American PaymentInsights: U.S.: Digital Transactions and Emerging Technologies – Neobanking vs. Traditional Banking

After substantial increases in adoption of touchless, digital, and online payments channels during the pandemic, 2022 and after have seen backsliding to previous habits: in-store purchases have rebounded, cash use has increased from 2020, and the steady march of hardware installation has created conditions of near ubiquity for digital wallet acceptance in the US market. The rapid advances of payment digitization in the pandemic era has brought with it new opportunities, technologies and concerns. This survey is focused on understanding what factors influence consumer adoption of various payments options, as well as what concerns they have about these emerging channels.  Additionally, we establish baseline adoption methods for payments in areas such as crypto, metaverse, and other (at present) novel methods.  

This report is based on Javelin Strategy’s North American PaymentsInsights series’ annual survey. A web-based survey was fielded between April 21st and May 4th, 2023, using a U.S. online consumer research panel of adults aged 18 and older. The survey of 3,001 U.S. adults focused on consumer attitudes and behaviors around latest payment technologies offered to consumers, identifies essential shifts in consumer payment preferences, and reveals consumer use and interest in emerging new payment products and services.

The panel of 3,001 respondents supports a sampling error of +/– 1.8% at the 95% confidence level for questions asked of all respondents, as well as at many sub- segment levels designed to approximate a random sample.

The online questionnaire used for this study was developed by Javelin Strategy in consultation with our clients, which represent a range of payments industry stakeholders.

Highlights of the research report include:

• Emerging Payment Adoption Habits
• Digital Wallet Usage
• Peer-to-Peer (P2P) Payment Services
• Security and Privacy
• Biometrics and Digital IDs