2019 Small Business Digital Banking & Payments Trends
- Date:January 17, 2019
- Author(s):
- Ian Benton
- Jacob Jegher
- Report Details: 10 pages, 3 graphics
- Research Topic(s):
- Small Business Digital Banking & Payments
- Digital Banking
- PAID CONTENT
- Download summary
Overview
Development in consumer digital banking accelerated during 2018, with several top banks rolling out engaging experiences incorporating advanced and engaging features like chatbots, personal finance tools, and more. Unfortunately, digital experiences in small-business banking continue to leave customers wanting. Satisfaction and engagement with mobile banking leave much to be desired. Meanwhile, several nonbank players—including small-business neobanks, fintechs, and large tech companies like Intuit and Square—have developed digital solutions that business owners are increasingly turning to for day-to-day financial management. For banks to avoid losing valuable business relationships, the time is now to catch up. In “2019 Small Business Banking Trends,” Javelin has identified three trends that both illustrate the need for investment in digital experiences for business owners, and explore how banks can go about winning customer mindshare.

Interested In This Report
Related content
2022 Small Business Digital Banking Vendor Scorecard
Q2’s successful realization of a single-platform approach to digital business banking makes it the leader of the field of vendors assessed in Javelin Strategy & Research’s Small Bu...
Instant Business Payments: Three Lessons From Zelle for Business
2023 could be the year that real-time payments finally break into the mainstream for small businesses. One prominent competitor in the space, Zelle for Business, faces issues that ...
What New Small Businesses Want From Their Primary FIs
Giant banks are dominating the fight for primary relationships with young businesses—and with it the battle for the businesses of the future. To avoid fighting for table scraps, sm...
Make informed decisions in a digital financial world