2019 Digital Banking Trends
- Date:January 16, 2019
- Author(s):
- Emmett Higdon
- Mark Schwanhausser
- Report Details: 9 pages, 3 graphics
- Research Topic(s):
- Digital Strategy & Experience
- Mobile & Online Banking
- Digital Banking
- PAID CONTENT
Overview
2019 signals a turning point for mobile-first strategic planning. At innovative FIs, efforts to develop more convenient ways to bank will shift to harder questions. How can we simplify digital banking so that customers tackle more financial chores and interact more deeply in digital channels? How can we build trust not only in digital channels but in the FI as a whole? How can digital banking create an unbreakable primary banking relationship? In “2019 Digital Banking Trends,” Javelin’s Digital Banking team has spotlighted three trends that will require strategic vision, tactical decisions, and staged investment in digital banking and partnerships.

Learn More About This Report & Javelin
Related content
Risk, Reward, and Relevance: Connecting with Gen Z Investors
Gen Z is forcing the investment industry to reassess its digital strategies to profitably build client relationships, present investment options, design digital experiences, and in...
Senior Banking That’s Built for Families
Successfully serving “senior” consumers transcends strategies rooted in the conventional digital playbook and based on generational segments such as Gen Z, Gen X, and Boomers. Jave...
Mobile Banking Innovations: UK Lessons for U.S. Banks
Javelin’s review of mobile banking apps from a major retail bank and two neobanks in the United Kingdom illustrates ways that U.S. banks and credit unions can improve digital exper...
Make informed decisions in a digital financial world