The Shifting Digital Payments Landscape

As contactless preference has crossed the majority threshold, consumer payment behavior is becoming more diverse. While cash remains the most widely used non-card payment method, digital wallets, online checkout services, store apps, and pay-by-bank are gaining meaningful traction. As consumers match payment methods to specific situations, understanding where shoppers prefer contactless experiences, when they still rely on cash, and how mobile payment behavior differs between physical and digital channels can help payment providers, merchants, and financial institutions prioritize the experiences.