2025 Small Business Digital Banking Vendor Scorecard

Javelin’s 2025 Small Business Digital Banking Vendor Scorecard evaluates seven market-leading vendors that provide online and mobile banking platforms for banks and credit unions servicing small-business customers. Vendors are rated across three major categories: Functionality and User Experience, Administration and Portfolio Management, and Strategic Direction and Delivery. The Functionality scorecard consists of 358 digital banking features spanning account management, payments, financial analysis, customer service, security and entitlements, and onboarding. 

Q2 emerged as the winner thanks to its configurable tools that let banks and credit unions tailor the small-business experience by segment, vertical, or individual customer, backed by market-leading scores in account management, payments, and onboarding. The margin was razor-thin, with Apiture close behind on the strength of its cutting-edge payments user experience, cash-flow insights embedded throughout the experience, and top-rated banker-facing platform. Across vendors, we saw a growing focus on personalization, payments innovation, and administrative tools, but persistent gaps remain in security empowerment and integration of real-time payments. Banks choosing a vendor must evaluate functionality and, perhaps more important, the ability to deliver on ambitious road maps.

Key questions discussed in this Small Business report:

• What criteria should banks and credit unions use to evaluate digital banking vendors?
• Which vendors are leading the way in features and functionality, banker-facing tools, and strategic direction?
• What feature and UX best practices can FIs learn from market-leading vendors?
• What are the strengths and opportunities for improvement of each vendor?