Overview

Home delivery of groceries and restaurant food is now a way of life for most U.S. households. During 2020, COVID-19 drove online ordering and doorstep delivery. Grocers in particular had more online volume than they could handle. For restaurants deprived of indoor dining, takeout and delivery became a lifeline. Third-party delivery companies provided the scale and capacity needed to manage the spike in delivery orders. Entering 2021, online ordering and fulfillment will remain a key sector of the retail e-commerce channel.

Book a Meeting with the Author

Related content

February 24, 2026
Vertical SaaS: Best Practices for Monetizing Payments

Electronic payments are increasingly important to businesses of all types and were one of the first value-added features software companies brought to their platforms. Ironically, ...

January 16, 2026
Agentic Commerce: Green Light or Flashing Yellow for Merchants?

Agentic commerce is forecasted to reach $500 billion in sales by 2030, but what’s driving that growth? Consumers will vote with their wallets on which product categories and sales ...

December 10, 2025
Merchants Should Planogram Payments

Enterprise merchants have increasingly adopted payment orchestration strategies to drive new payment types, increase payment success rates, and optimize platform performance. Howev...

Make informed decisions in a digital financial world

Let's Connect