Making ATM Transactions Safer, Faster and Fun

FIS sponsored this white paper in May 2016. The product analysis and case studies were independently conducted by Javelin Strategy & Research. Javelin maintains complete independence in its data collection, findings, and analysis. 

FIS began pilot testing Cardless Cash™, which allows bank customers to use smartphones to get cash from an ATM, in 2014. As of May 2016, 30 banks have rolled out the capability. Early consumer interest in Cardless Cash has been driven by three major banking channel trends. First, a growing number of mobile-first bankers today expect smartphones to play a role in all aspects of their banking relationships — from payment card control to scheduling in-person interactions. Second, ongoing high-profile data breaches have consumers questioning the security of ATM access and other card-based transactions. Finally, early mobile wallet use presents consumers with the promise of a cardless financial future. 

Cardless Cash capitalizes on these emerging trends by giving mobile-first bankers the control they desire, removing the threat of skimming or surfing at the ATM, and enabling them to take the first step toward a card-free future. This white paper will examine what’s behind the growing popularity of this service, and how two innovative institutions, Salem Five and WSFS Bank, have integrated Cardless Cash into their digital banking strategies. 

Sponsored by:

Javelin was retained by FIS to highlight WSFS Bank and Salem Five’s experiences in releasing FIS’ Cardless Cash. Javelin conducted interviews with executives from the financial institutions involved for information about the product profiled in this report. FIS supplied Javelin with information on the Cardless Cash product. 

Consumer data in this report come from data collected online from June to July 2015, from a random sample panel of 3,195 respondents. The margin of sampling error is ±1.73 percentage points at the 95% confidence level. The margin of error is higher for questions answered by subsets. Data were gathered and weighted to reflect a representative sample of the overall U.S. population. 

Select data are also drawn from Javelin’s 2015 Mobile Banking Financial Institution Scorecard Report.⁸