2018 Mobile P2P App Scorecard: Creating a Foundational Block of a Multiproduct Consumer Relationship
- Date:April 25, 2018
- Author(s):
- Michael Moeser
- Rachel Huber
- Report Details: 30 pages, 12 graphics
- Research Topic(s):
- Tech & Infrastructure
- PAID CONTENT
Overview
- Which is the best independent (not from a bank) mobile P2P app?
- Which mobile P2P app offers the best money movement functionality?
- Which features have emerged as “must-haves” for mobile P2P apps?
- What critical gaps remain in baseline P2P money movement functionality?
- How important is the ability to “find” contacts to send money to?
- Do most apps provide 24/7 phone or email support?
Companies Mentioned: Apple/Siri, Facebook, Early Warning Services/Zelle, FIS/People Pay, Fiserv/Popmoney, Google, Mastercard, MoneyGram, PayPal/Venmo, Snap, Square, Visa, Western Union
Methodology
- Ease of Use
- Money Movement
- Account Opening
- Customer Service
- People & Social
- Security Empowerment
- Facebook Messenger
- Google Pay Send
- MoneyGram
- PayPal
- Popmoney (separate from the mobile banking app integration)
- Snapcash
- Square Cash
- Venmo
- Western Union
- Zelle (separate from the mobile banking app integration)
Learn More About This Report & Javelin
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