Charting A Course to Better Mobile Banking
- Date:June 18, 2018
- Author(s):
- Emmett Higdon
- Report Details: 29 pages, 7 graphics
- Research Topic(s):
- Mobile & Online Banking
- Digital Banking
- PAID CONTENT
Overview
- How satisfied are consumers overall with mobile banking functionality?
- Where will the mobile banking experience change the most in 2018?
- Which new features have emerged as mobile banking “must-haves”?
- What high-value features are still missing from many apps?
Companies Mentioned: Bank of America, Chase, Credit Karma,Facebook, USAA, Wells Fargo, Zelle
Methodology
Consumer data in this report is based primarily on information collected in a panel of 10,768 consumers in an online survey conducted in May 2017. The margin of sampling error is ± 0.94% at the 95% confidence level.
Learn More About This Report & Javelin
Related content
2024 Online Banking Scorecard
With consumers increasingly demanding a 1-2 combination of simplicity and safety, U.S. Bank won Best in Class status in the online banking edition of Javelin Strategy & Research’s ...
2024 Mobile Banking Scorecard
Javelin Strategy & Research’s 18th annual Mobile Banking Scorecard looks at what’s new, what’s interesting, and what’s baffling with the mobile banking apps of 20 of the largest U....
Sunsetting Secure Messaging? Get These 5 Things Right First
Secure messaging is at a pivotal point as banks and credit unions make the switch to chatbots and live chat. Because customers are accustomed to secure messaging but expect instant...
Make informed decisions in a digital financial world