Identity fraud continues to escalate in the United States as criminals take advantage of the multiple access points to take over an account and develop new techniques to attack enterprises with stolen or synthetic identities. During these unprecedented times, fraudsters have wasted little time launching account takeover, subscription and other fraud attacks. Fighting and preventing fraud requires multiple channels to be engaged simultaneously to authenticate and validate a real customer.

Join us as we examine the realities in contact centers and why there is urgency in making technology upgrades today and not waiting for tomorrow. The discussion will highlight key findings of the report, Securing the Contact Center, including of emerging fraud patterns, processes and technology available to minimize the risk while causing minimal friction.

Participants of the webinar will learn – 

* REGISTER NOW to receive a copy of the Javelin report “Securing the contact center” compliments of Nuance.