Competitive insight derived from functional analyses and consumer satisfaction measurement
Javelin’s Digital Banking Benchmarking combines deep digital channel functional evaluations with consumer experience feedback. Our digital banking consumer survey explores consumer sentiments with all aspects of online and mobile banking as provided by the largest banks in the U.S. and Canada. This satisfaction data is aligned with Javelin's annual review of more than 400 digital banking criteria features offered by these same institutions. The resulting analysis uncovers strategic gaps and opportunities, evaluates the performance of the client’s digital investments, and recommends where to invest further.
What You Get From Your Javelin Engagement
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Competitive capabilities benchmarking
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Customer satisfaction measurement and analysis
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Gap analysis and best practice comparisons
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Comprehensive, customized analysis & recommendations
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Interactive workshop delivery
Digital Banking Benchmarking - A Differentiated and Interactive Approach
Competitive Consumer Data
- Annual primary surveys provide Javelin with channel preference and satisfaction data to help educate clients about best practices, unmet needs, and emerging digital banking expectations
Peer Comparison
- Javelin's evaluations of leading institutions' and vendors' digital banking capabilities keep clients abreast of current best practices and peer performance
Expert Analysts
- Javelin's analysts bring deep experience in digital channels and retail banking to structure research and readouts to focus on key consumer metrics, satisfaction drivers, and competitive gaps and to provide clear and actionable insight and recommendations