Overview
Hint: It’s not quite what you might expect.
Conventional wisdom tells us that retail customers are headed online or going mobile en masse. New survey data indicates that reality is much more complex, with some customers heading back to stores and others cutting the broadband cord and going mobile (and all manner of variations in between). In this dynamic behavioral environment, physical stores aren’t dead yet—nor are they immune to the many influences of the e-/m-commerce revolution.
Learn More About This Report & Javelin
Related content
Payment Orchestration: Making the Juice Worth the Squeeze
Payment orchestration has come to the forefront as enterprise merchants work to squeeze the most from their payment platform. In addition to optimizing authorization rates, merchan...
Implementing Pay-By-Bank: A Guide for Merchants
Many merchants are exploring alternative ways to accept payments from customers and reduce the rising cost of accepting card payments, but is the U.S. banking infrastructure ready ...
2025 Small-Business Point-of-Sale System Scorecard
Merchants have become comfortable buying financial services and technology together, bringing banks and financial services providers into the software market to compete with the so...
Make informed decisions in a digital financial world