Overview

Today’s consumers can conduct a variety of financial transactions, from easily moving money across accounts to purchasing practically any good or service, all from the convenience of their smartphone or tablet. At the same time, the very nature of fraud has changed, with implications not only for losses, but also for the relationship between consumers and their payment providers in this mobile financial world. This report explores the risks that financial institutions (FIs) and issuers face as their customers increasingly rely on smartphones and tablets to conduct transactions, along with how the tactics needed for managing fraud must change to meet the unique challenges posed by payments made through the mobile channel.
 
This whitepaper, sponsored by CA Technologies was independently produced by Javelin Strategy & Research. Javelin Strategy & Research maintains complete independence in its data collection, findings and analysis. 

Methodology

Consumer data in this report is based primarily collected from:

  • A panel of 5,028 consumers in an online survey conducted in November 2016. The margin of sampling error is ±1.38 percentage points at the 95 percent confidence level for questions answered by all respondents.
  • A panel of 10,639 consumers in an online survey conducted in April 2016. The margin of sampling error is ±0.95 percentage points at the 95 percent confidence level for questions answered by all respondents.
  • A panel of 3,200 consumers in an online survey conducted in October 2016. The margin of sampling error is ±1.73 percentage points at the 95 percent confidence level for questions answered by all respondents.

For additional background information, Javelin conducted phone interviews of executives responsible for managing payment fraud risk at Tier 1 and Tier 2 U.S. financial institutions and major credit card issuers.

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