The Disappearing POS

The venerable old point-of-sale terminal, the heart of in-store payment experiences for decades, is in for a big change. Software POS (softPOS), biometric payments, and autonomous checkout technology are shrinking, transforming, and eliminating the traditional POS in stores. In line for big changes are checkout experiences, merchant-customer relationships, and the entirety of the shopping experience. The ramifications go far beyond hardware.

This Javelin Strategy & Research report examines the changes afoot, how they will transform shopping and transacting if they’re fully implemented, and the barriers that could limit their adoption. Terminals have been the most tangible piece of payments acceptance, helping acquirers, processors, and other providers build a connection with their merchants (and forming expectations on the part of consumers). Now, everyone involved must rethink how those relationships are built and sustained.

Key questions discussed in this report:

• What technologies are changing the in-store point-of-sale experience and how?
• How will these new POS technologies affect the businesses of payment solutions providers?
• What can payment solutions providers do to succeed as new POS technologies gain popularity?

Companies Mentioned:

Adyen Amazon CSG Forte Fiserv Grabango Ingenico JPMorgan Chase Mastercard Phos Visa WeChat Zippin