Javelin Strategy & Research Announces 2018 Mobile Banking Award Winners: Bank of America Repeats as Best in Class

San Francisco, Calif., Oct. 10, 2018: Javelin Strategy & Research today announced its sixth annual Mobile Banking Awards. The rankings are based on Javelin’s 2018 Mobile Banking Scorecard report, which evaluates smartphone apps from the 28 largest U.S. FIs. More than 200 criteria were scored across six categories: Ease of Use, Security Empowerment, Financial Fitness, Money Movement, Customer Service, and Account Opening. Javelin weights individual features based on their strategic importance, tactical necessity, consumer demand, and industry trends. Each category is assigned an overall weight based on its contribution to consumers’ satisfaction with mobile banking.

Bank of America was named Best in Class Mobile Banking App for the second year in a row. Navy Federal Credit Union and USAA finished close behind and joined Bank of America as overall mobile banking leaders. Six other banks were cited as leaders in one or more categories: Ally Bank, BB&T, BBVA Compass, SunTrust, U.S. Bank, and Wells Fargo.

Money Movement: Bank of America, Navy Federal, Wells Fargo 

Ease of Use: BBVA Compass, Navy Federal, USAA

Security Empowerment: Ally, Bank of America, Navy Federal

Financial Fitness: Bank of America, BB&T, USAA

Customer Service: Bank of America, BBVA Compass, Navy Federal

Account Opening: Bank of America, SunTrust, U.S. Bank

“As mobile has become the primary banking channel for a growing percentage of Americans, banks have dramatically increased the depth of functionality available through their apps,” said Emmett Higdon, Director of Digital Banking at Javelin Strategy & Research. “A majority of development that we have seen in 2018 has been focused on expanding money movement options, including Zelle, and adding mobile account opening support for a greater number of products.”

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