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From Acquisition to Engagement: Customer Trust Strategies for Digital Growth

  • Webinar Date: June 16, 2026
  • Time: 11:00 AM to 11:59 AM (EST)
  • Presented by :
  • Suzanne Sando
  • Research Topic(s):
  • Fraud Management
  • Fraud & Security

Digital growth in banking now hinges on two things working together: opening more accounts through digital channels, and turning those accounts into active, profitable relationships. Both depend on a customer experience that feels fast, frictionless, and trustworthy from the very first interaction. At the same time, rising fraud and scam threats, evolving regulation, and higher customer expectations are making that balance harder than ever to achieve. 

Join this BioCatch-hosted webinar featuring a panel of industry experts and practitioners, including Suzanne Sando, Lead Analyst, Fraud Management at Javelin Strategy & Research.

Topics for discussion include: 

  • How seamless onboarding experiences drive digital acquisition and conversion
  • The relationship between trust, security, and long-term digital engagement
  • Applying "intelligent friction" so protection strengthens, rather than slows, the digital experience
  • Strategies for increasing digital adoption and profitable customer engagement
  • How global regulation is reshaping the playbook for safe, scalable digital growth
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