Overview
Partly propelled by the current pandemic, banks and other FI’s are aggressively pursuing a ‘solely-digital’ customer experience strategy to meet evolving customer expectations. As the modern banking experience undergoes this digital transformation, Mercator offers a concise analysis of the key developments in customer onboarding and authentication.
Learn More About This Report & Javelin
Related content
Imagining a Cardless U.S. Payments Landscape, Part 1
Any contemplation of a cardless future in U.S. payments starts with a definition of terms: The question is whether the form—physical credit and debit cards wielded at the point of ...
Where Are the Digital IDs? Three Questions You Must Ask
Understanding the progression of digital ID and its impact on consumer adoption of digital wallets requires exploration of three questions: One, where are digital IDs available? Tw...
Are Consumers ‘Buying’ Biometric Authentication?
Biometric authentication has substantial benefits that accrue to the quality of transactions, including reduced fraud involving payments made online. The technology that enables su...
Make informed decisions in a digital financial world