Digital Onboarding and Authentication – How to Fulfill the Promises of Frictionless Customer Experiences
- Date:December 23, 2021
- Author(s):
- Shreyas Shaktikumar
- Research Topic(s):
- Emerging
- PAID CONTENT
Overview
Partly propelled by the current pandemic, banks and other FI’s are aggressively pursuing a ‘solely-digital’ customer experience strategy to meet evolving customer expectations. As the modern banking experience undergoes this digital transformation, Mercator offers a concise analysis of the key developments in customer onboarding and authentication.
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