Overview
Conversational commerce gains a foothold in U.S. households.
Conversational commerce has arrived. Chatbots and smart speaker systems are the new sales channels across merchant and other business categories. Market opportunities are many, but stakeholders must recognize technology and market challenges that lie ahead.
Book a Meeting with the Author
Related content
2025 Emerging Biometric Authentication at the Point of Sale Scorecard
This inaugural Javelin Strategy & Research scorecard assesses the emerging market for biometric authentication at the point of sale and identifies three Pillars in this emerging te...
2026 Emerging Payments Trends
In emerging payments, hype comes first, often well in advance of the actual broad use of the payment tools and technologies. In 2026, after a year of press releases heralding the t...
Digital Money Comes to Payments, but the Crypto Has Disappeared
Digital money has come to payments, but the now isn’t the future that was once envisioned. “Cryptocurrency”—the word and the experience—is receding, and moving value through digita...
Make informed decisions in a digital financial world