Craig Lancaster
Senior Analyst, Content Specialist
Craig is an analyst/content specialist with the Digital Banking team at Javelin Strategy & Research. He comes to Javelin after a long career as a print and digital journalist, where he specialized in content editing, coaching of writers, and the packaging of information.
Most recently, he was a senior editor at The Athletic and a longtime freelance contributor to Javelin as an editor and a writer before joining the team full time.
Craig is also the author of several novels and a collection of short stories, work that has received regional, national, and international awards and has been translated widely. His essays, journalism, and fiction have been published by Writer’s Digest, Montana Quarterly, the Dallas Morning News, the San Jose Mercury News, and others.
Latest Insights
Building the LMS for Lifecycle Lending: How a Strategic Shift in Servicing Wins Today—And Tomorrow
By leveraging a traditional bank strength—building deep relationships with their customers—FIs can turn loan management into a series of touchpoints and interactions that not only ...
2026 Mobile Banking Scorecard
For the third consecutive year, U.S. Bank has claimed the top spot in the Javelin Strategy & Research Mobile Banking Scorecard, narrowly edging competitors Bank of America and Trui...
2026 Online Banking Scorecard
Truist, which reached the leaderboard of the Javelin Strategy & Research Online Banking Scorecard for the first time in 2025, has ascended to the top spot in the year’s version. Th...
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