Lea Nonninger
Analyst, Digital Banking
Lea is an Analyst in Javelin’s digital banking practice. Her research focuses on the technologies that banks are leveraging to deliver enhanced digital banking experiences. Lea’s experience helps banking and vendor clients better navigate rapid digital transformation by aligning consumer demand and satisfaction with competitive benchmarks and best practice insights.
Prior to joining the Javelin team, Lea was an analyst at Insider Intelligence, where she focused on all things fintech, notably open banking, neobanks, chatbots and financial IoT. She holds a Bachelor of Science degree in Psychology and Language Sciences.
Latest Insights
Humans in the Loop: Chatbots Are More Effective When Customers Know Agents Are Standing By
To respond to a broader variety of customer needs in real time, most big banks have introduced a chatbot. In the past five years, chatbot availability in mobile banking from the 20...
2026 Mobile Banking Scorecard
For the third consecutive year, U.S. Bank has claimed the top spot in the Javelin Strategy & Research Mobile Banking Scorecard, narrowly edging competitors Bank of America and Trui...
2026 Online Banking Scorecard
Truist, which reached the leaderboard of the Javelin Strategy & Research Online Banking Scorecard for the first time in 2025, has ascended to the top spot in the year’s version. Th...
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