Gregory Magana
Analyst, Digital Banking
Greg is an Analyst in Javelin’s digital banking practice. His research centers on how banks are adapting in an increasingly digital age, including how they’re bolstering their online and mobile banking channels, digitizing account opening, and preparing for stiff competition with digitally-native challengers like neobanks and Big Tech.
Before joining Javelin, Greg was an analyst at Insider Intelligence, where he researched and wrote reports, newsletters, and other content on the e-commerce and banking industries. He earned a Bachelor of Arts degree in computer science from Princeton University.
Latest Insights
Growing Adoption, Low Satisfaction Raise Risks for Mobile Customer Service
Mobile banking has surged past online use, becoming the primary channel for everyday financial tasks. Yet as reliance grows, so do expectations for fast, intuitive support and mean...
Millennial and Gen Z Business Owners: 5 Priorities for Winning the Next Generation
Millennial and Generation Z business owners stand distinct from their older peers not just on the basis of age. Millennials and Gen Z grew up in a world where banking is digital-fi...
2026 Small Business Banking Trends
Small businesses have always straddled two worlds. They expect the simplicity of consumer banking but often need the personalization and sophistication of corporate solutions. A tu...
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