Gregory Magana
Analyst, Digital Banking
Greg is an Analyst in Javelin’s digital banking practice. His research centers on how banks are adapting in an increasingly digital age, including how they’re bolstering their online and mobile banking channels, digitizing account opening, and preparing for stiff competition with digitally-native challengers like neobanks and Big Tech.
Before joining Javelin, Greg was an analyst at Insider Intelligence, where he researched and wrote reports, newsletters, and other content on the e-commerce and banking industries. He earned a Bachelor of Arts degree in computer science from Princeton University.
Latest Insights
Better Bank Switching: 3 Digital Priorities on the Path to Primacy
The complexion of bank switching has changed in the past decade, and customer stickiness is a harder factor to lock in. FIs need to take a broader view of what makes a successful b...
Chime Is Winning Today's Customers, but FIs Can Still Win Tomorrow's
The success of neobank Chime has drawn the attention of more traditional banks, which understandably wonder whether its recipe of simplicity and a limited set of financial tools re...
Growing Adoption, Low Satisfaction Raise Risks for Mobile Customer Service
Mobile banking has surged past online use, becoming the primary channel for everyday financial tasks. Yet as reliance grows, so do expectations for fast, intuitive support and mean...
Events
Want to get in touch with us