2017 Identity Protection Service Providers Scorecard: Securing the Identities of Digital Consumers

• What effects are digital channel usage having on the security of consumer identities?
• Which direct-to-consumer providers offer the best customer-facing prevention, detection, and resolution capabilities? 
• How common are key features among direct-to-consumer ID protection services? 
• How can ID protection providers tailor their feature sets to meet unique fraud threats that face their clientele? 

In 2013, Javelin departed from its traditional scorecard data collection methodology by allowing executives to answer questions about their product in a survey format. The rationale behind this change was to solicit input from providers beyond the binary criteria that constitute the Identity Protection Services Scorecard to understand not only what services they provide but also how they are provided. For all scorecard surveys submitted by executives, Javelin conducted spot checks using traditional scorecard methodology. This methodology was continued in 2017.

Some providers declined to participate in the executive survey. In these cases, Javelin employed traditional data collection methodology to complete the scorecard, using accounts held at each of the providers. These accounts were also used by Javelin employees to answer questions about the products, conduct quality checks, and collect screenshots.