Lea Nonninger
Analyst, Digital Banking
Lea is an Analyst in Javelin’s digital banking practice. Her research focuses on the technologies that banks are leveraging to deliver enhanced digital banking experiences. Lea’s experience helps banking and vendor clients better navigate rapid digital transformation by aligning consumer demand and satisfaction with competitive benchmarks and best practice insights.
Prior to joining the Javelin team, Lea was an analyst at Insider Intelligence, where she focused on all things fintech, notably open banking, neobanks, chatbots and financial IoT. She holds a Bachelor of Science degree in Psychology and Language Sciences.
Latest Insights
Positive Messaging: Recasting How Banks Communicate with Customers
It’s hard to deliver bad news to banking customers in digital channels. Most financial institutions are in the first phase of Javelin’s Positive Messaging Maturity Path, where the ...
The Mobile Transaction Ledger: It’s Broke, So Just Fix It
The frequency with which consumers review transactions—second only to monitoring balances—makes checking account ledgers in mobile banking a crucial forum for turning fleeting glan...
The Future of Financial Fitness Depends on Mobile-First Experiences
Customer satisfaction with financial fitness features tumbled in 2023, underscoring the need for banks and credit unions to create compelling mobile-first experiences and effective...
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