Ask consumers what they want from digital banking and they will stress two demands: simplicity and security. These desires drive the majority of satisfaction with mobile and online and underscore two important themes in Javelin’s annual scorecards: (1) Top banks are prioritizing intuitive, easy-to-learn experiences, and (2) they’re no longer reluctant to deputize customers in the fight against fraud.  

Join Emmett Higdon, Mark Schwanhausser, and Dylan Lerner for a review of the 2024 mobile and online banking scorecards, which rank 20 of the nation’s top financial institutions. They will provide an overview of how U.S. Bank ended Bank of America’s long reign, highlight top trends, spotlight nagging flaws in apps and websites, and showcase best practices for ese of use, security, money movement, financial fitness, customer service, and relationship deepening.