Javelin Research

On its face, fraud in 2015 appears not to have changed substantially. The total number of victims remained steady at 13.1 million, and the total fraud amount fell slightly to $15 billion. However, that stability masks major changes in fraud in the U...
This report analyzes trends in the bill payment market; identifies why consumers typically choose FIs over paying billers directly or through third-party apps such as Mint Bills; and examines how to tailor upgrades for high-value customer segments...
Javelin’s 10th Annual Credit Card Issuers’ Identity Safety Scorecard analyzes the customer-facing security features of 20 of the nation’s top credit card issuers – providing timely and actionable benchmarking tailored to current and impending fraud...
Javelin’s 2016 Consumer Identity Safety Leaders is the definitive view of the companies providing identity safety features to mitigate fraud risks for customers.  Javelin evaluated the top 20 U.S. credit card issuers. We specifically examine...
The financial services market has seen considerable disruption and changing customer expectations in the past year.  Javelin has been tracking trends. Our analyst team has considered all of the potential trends that will shape and drive...
This report forecasts consumer adoption of mobile banking, smartphones, tablets, and operating systems on both channels to 2020. Also included in the report are actionable recommendations for overcoming inhibitors of mobile banking adoption such as...
This report examines the overall P2P market, including the various channel segments driving the overall market growth, and the market sizing. The report also reviews the consumer segment power users of P2P and their preferred channel and provides...
The introduction of mobile payments catalyzed renewed interest in tokenization as a means of protecting payment information, but many stakeholders vie for control over how this solution will be implemented. This report covers the differences between...
This report examines how the development of social media buy buttons has capitalized on the explosive growth in consumer ownership of mobile devices and usage of social media. It also examines the power users of mobile shopping and how they align...
The report reviews the features that are most attractive to small and micro businesses that currently use mobile banking as well as the features that would encourage non-users to adopt mobile banking. The report rates the level of satisfaction users...

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