Javelin Research

Digital banking fails whenever customers must reach for paper, pencil, and calculator. Worse, it happens all too commonly in the course of tackling basic chores such as paying a bill or moving money — especially for customers who live paycheck to...
For many years, cable television was the sole provider of in-home entertainment for most Americans. With the arrival of streaming services such as Netflix and Hulu, consumers permanently shifted their viewing habits to the convenience of on-demand...
The traditional card networks have long dominated modern commerce, providing a safe and hassle-free shopping experience. They have blazed the trail for payment acceptance in new channels (online and mobile), new geographies (Europe, Asia), and even...
The growth of connected devices, better known today as the Internet of Things (IoT), is accelerating at an unbelievable rate. By 2020 there will be more than 50 billion connected devices (6.6 per person on the planet), up from just under 23 billion...
FIs are understandably focused on mining customer data to cross-sell products and deliver an immediate return on investment, yet offers too often are poorly targeted and therefore put off customers who are weary of “the pitch.” Though bankers will...
An inflection point is fast approaching in mobile payments. An explosion of payment options has been ignited by the market’s rapid growth to $180 billion — tripling in only three years. Today, dozens of providers have already introduced mobile...
The growth of digital financial technologies has placed dual pressures on security systems. Emerging digital channels have facilitated fraud like never before, but users are growing less tolerant of added friction. Digital interactions that raise...
This report examines the trending wallet features transforming the way consumers pay at the point of sale and provides a forecast of proximity purchasing through 2020.
This report examines the Gen Y credit card opportunity, focusing on how issuers can identify those in search of credit and how to incentivize them with rewards in order to adopt and use credit cards.
This whitepaper, sponsored by Mitek, explores the challenge of identity verification in the digital account opening process, and how document scanning can improve on KBA driven processes. 

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