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PAYMENTSOURCE -- I suspect that you will see multiple attempts to offer comprehensive digital identities, many of which will be closely tied to consumers' mobile devices," said Al Pascual. "The next logical step is to create persistent,...
AMERICAN BANKER -- But beyond robo-advisers and even more complicated wealth management services, the technology can be used to enhance and improve customer relationship management for banks, said Mark Schwanhausser, director of...
AMERICAN BANKER -- Significant customer adoption of voice banking is three to five years away, said Emmett Higdon, director of mobile for Javelin Strategy & Research. Still banks can't afford to stall their efforts around voice, given...
AMERICAN BANKER -- BBVA Compass suffers from a "peloton problem," said Mark Schwanhausser, director of omnichannel financial Services at Javelin Strategy & Research. It can't break free from the pack despite its diligent efforts to be...
BANK INNOVATION -- While Starbucks has earned millions of app fans largely thanks to the rewards program, banks still do a poor job when it comes to integrating loyalty to their mobile apps. More than half of the top 30 largest banks use some...
AMERICAN BANKER -- There's no denying we are in a mobile-first era. The reality is that the online channel remains the most vital touchpoint in a financial institution's relationship with its customers. 
MULTICHANNEL MERCHANT -- Since the EMV liability shift, these merchants are enduring more fraud losses and higher fraud management costs than ever before. Retailers who sell digital goods – media, games, tickets and services – are hardest hit.

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