Americans paid about $4.1 trillion in 2016 to settle 13 common bills that form the foundation of day-to-day living and a typical borrowing relationship — and digital payments accounted for 73% of the...
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As small business owners become accustomed to more personalized and contextual digital experiences — whether from their consumer bank or from outside the financial industry — demand for more...
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More than 40% of digital bankers still visit a branch or reach out to their bank’s call center each month seeking help with questions or problems. Banks are increasingly turning to artificial...
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The largest generation in history is coming into financial maturity, and as they do, their share of small business ownership will grow exponentially. But what makes Millennial entrepreneurs different...
In 2016, FIs were more vigilant about notifying their customers of fraud than ever before. That is the result of several contributing factors, not the least of which are new processes and increasing...
Banking is fundamentally an industry of trust. Without a foundation of reliability, financial institutions will see their accountholders flee to competitors. Without established goodwill with...
This whitepaper analyzes the challenges large e-commerce merchants face in optimizing their payment success rate in the U.S., United Kingdom, and Continental Europe, and discusses the priorities of...
Financial institutions have embraced a variety of electronic communication channels — websites, email, text, and push notifications — to spark conversations with customers and prompt action. The...
In 2017 and 2018 there will be advances in the speed with which consumers and businesses can make payments, making this a watershed period for the payment industry in particular and the greater...
As smartphones increasingly become a nexus for consumers’ financial lives, their value to fraudsters has risen accordingly. Mobile shopping, mobile wallets, and person-to-person (P2P) payments all...

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