Digital Strategy & Experience Practice Area

Leverage digital capabilities to improve customer experience and engagement

The digital world doesn't stand still -- neither does Javelin Strategy & Research. Our digital Banking ream constantly monitors the impact of market trends and emergiging technologies on financial institutions and solution providers. Plan for "what's next" by evaluating market shifts and strategically aligning offerings with objectives and consumer expectations.

Looking Beyond KBA

Whitepaper
November 21, 2016 By: Al Pascual, Emmett Higdon
This whitepaper, sponsored by Mitek, explores the challenge of identity verification in the digital account opening process, and how document scanning can improve on KBA driven processes. 

Digital Banking Maturity Path

Javelin Report
July 28, 2016 By: Mark Schwanhausser
This research-based framework maps out five stages of digital services that increasingly empower customers and position FIs in a trusted, advisory role that leads to an increased share of a customer’s wallet, deeper relationships and satisfaction,...
The next phase of the evolution of digital banking is now at hand, with personal finance fundamentally woven into virtually every transaction. This report looks at the factors that are setting the stage for investment and innovation with...
This report analyzes trends in the bill payment market; identifies why consumers typically choose FIs over paying billers directly or through third-party apps such as Mint Bills; and examines how to tailor upgrades for high-value customer segments...
The financial services market has seen considerable disruption and changing customer expectations in the past year.  Javelin has been tracking trends. Our analyst team has considered all of the potential trends that will shape and drive...

2015 Mobile Banking, Smartphone, and Tablet Forecast

Javelin Report
December 17, 2015
This report forecasts consumer adoption of mobile banking, smartphones, tablets, and operating systems on both channels to 2020. Also included in the report are actionable recommendations for overcoming inhibitors of mobile banking adoption such as...

Buy Buttons Transform Social Shopping

Javelin Report
December 7, 2015 By: Michael Moeser
This report examines how the development of social media buy buttons has capitalized on the explosive growth in consumer ownership of mobile devices and usage of social media. It also examines the power users of mobile shopping and how they align...
This report examines the effect of digital banking on the primary FI relationship, explores three types of factors that impact bank choice, and provides strategies for FIs to upgrade digital capabilities to maximize the value of primary status....

Online Retail Payments Forecast 2015

Javelin Report
October 28, 2015 By: Michael Moeser
This report provides an in-depth analysis of developing trends in e-commerce, coupled with forecasts of online purchasing volumes and preferred funding mechanisms through 2019. In particular, this report will examine the growing importance of mobile...
This whitepaper, sponsored by Diebold, looks at how mobile payments and mobile wallets are evolving in the U.S., detailing key barriers to end user adoption and consumer preferences for mobile wallet providers.

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