E-Commerce Platform Review: Fueling Online Shopping for Tomorrow
- Date:February 11, 2014
- Author(s):
- Nick Holland
- Report Details: 39 pages, 29 graphics
- Research Topic(s):
- Fraud Management
- Tech & Infrastructure
- Fraud & Security
- PAID CONTENT
Overview
E-commerce transactions constitute a growing share of the overall retail market, prompting merchants and payments processors alike to expand their platforms for card-not-present (CNP) payment acceptance and processing. While most e-commerce processors and platforms facilitate traditional methods of payment, today’s offerings differ greatly in international processing focus, fraud and security features, mobile capabilities, reporting and other back-end processing functions. This report scores seven leading e-commerce platform providers — some of which offer multiple platforms for e-commerce transactions — identifying each platform’s key product features and examining each provider’s value proposition, market positioning, and differentiation.
Primary Questions:
- How are consumer online payment trends shaping over time?
- What are the key reasons for people not transacting online?
- Who are the leading e-commerce payment processors, and how do their platform offerings differ?
- How are e-commerce platform vendors embracing mobile technology?
- What is the scope of each company’s domestic and international payment-processing capabilities?
- What payment-management features does each platform offer to merchants?
- What back-end features (e.g., fraud prevention and security, authorization, chargeback processing) does each e-commerce company offer to merchants?
- How can e-commerce vendors and online retailers best meet the demands of today’s online shopper?
Companies Mentioned:
Amazon, American Express, Apple, Bill Me Later, Chase Paymentech, CyberSource, Diners Club International, Discover, First Data, FIS, Google, Heartland, Intuit, JCB, MasterCard, PayPal, RIM, Visa, Walmart
Press Release:
Big Retailers Set E-commerce Experience Bar High Requiring E-commerce Platform Vendors to Innovate
Methodology
This report compares e-commerce platform solutions offered by vendor organizations.
- Javelin collected the data using a combination of a detailed vendor questionnaire and in-depth interviews conducted with senior vendor representatives
- Oonline data collected from a random-sample panel of 3,213 consumers in October 2013.
Learn More About This Report & Javelin
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