July 2016 by Mark Schwanhausser

The FINRA Investor Education Foundation’s triannual report on American’s “Financial Capability” this week paints a classic good news-bad news story – and there’s a message there for bankers who wonder whether they can profitably play a role in...

April 2016 by Mark Schwanhausser

The U.S. Comptroller of the Currency laid out eight guiding principles for “responsible innovation” that show how it aims to more effectively work with banks and non-banks toward the goal of improving and broadening access to financial services for...

February 2016 by Mark Schwanhausser

Basic financial alerts that customers set themselves at an online dashboard will be surpassed by personalized in-app notifications that FIs mine from big data and deliver proactively as a central part of the app experience.

January 2014 by Mark Schwanhausser

One of Javelin’s goals is to identify when there’s a disconnect between what consumers want and what bankers think consumers want. That’s because bankers who misjudge their customers’ desires are at risk of investing scarce dollars on projects and...

December 2013 by Mark Schwanhausser

Here are some quick observations about NCR’s acquisition of Digital Insight, the implications for the industry and rivals, and why I remain hopeful -- but skeptical -- that NCR can unlock the value of its new $1.65 billion bauble.

June 2013 by Mark Schwanhausser

There’s a bit of irony regarding two headlines in my local newspaper: “Tech firms seek to lift secrecy on spy data” on the front page, and “Google buying startup Waze” stripped across the Business front.

June 2013 by Mark Schwanhausser

This past weekend, though, consumers got three pieces of evidence from USAA, Wells Fargo and BB&T of how far and fast things are evolving in the opposite direction – and how mobile banking is redefining online banking for the better.

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